Support Center

Getting Started

Start with the right workflow

Start with a 14-day free Lumen trial, or open the product pricing page that matches the job your team needs to finish. After the trial, generation requires a paid plan.

Azure Marketplace

Subscribe through Azure Marketplace to use committed spend and consolidate billing. Your subscription activates instantly.

Security and buyer docs

Review the public Security Policy and product pricing pages before you route the purchase through procurement.

Common Questions

Which Gixo product should I evaluate first?

Start with the workflow that matches the business job. Choose Gixo Quill for publishing, Lumen for decks, Gixo Business for document-grounded briefs and recommendations, Arc for RFP work, Lex for drafting and compliance, and Folio for books and long-form publishing.

Do I need to enter a card to test Gixo?

Lumen starts with a 14-day free trial. Other products use their current pricing pages, and paid access unlocks exports, publishing, sharing, and team workflows.

Can I buy through Azure Marketplace or procurement?

Yes. Core business products are available through Azure Marketplace, and larger teams can contact Gixo for bundled pricing, security review, and private-offer buying paths.

Where can I review security information?

Gixo publishes a public Security Policy that covers controls, data handling, monitoring, and incident response. Start there if your buyer or IT team needs a first-pass review before purchase.

Can I use my files and brand rules inside Gixo?

Yes. Several Gixo workflows support source-file upload, brand direction, reusable guidance, and review-ready editing so your team is not starting from a blank prompt every time.

What happens if generation fails or a workflow gets stuck?

Gixo automatically retries common issues like provider timeouts and rate limits. If auto-resolution succeeds, you are notified. If it cannot be resolved, your credits are refunded. Sign in to view your full support activity history.

Contact Us

Email Support

Reach us at support@gixo.ai for billing, account, technical, or evaluation questions.

AI Assistant

Sign in and click the chat bubble in the bottom-right corner for instant AI-powered help.

Personalized Support

Sign in to view your job history, auto-resolutions, credit refunds, and submit support requests.

Product Resources