Billing & Subscription Terms

Effective Date: October 5, 2025 | Version 2.0

Subscription Plans
Plan Monthly Annual Credits/Month Features
Mini
$9.99 $8.25/mo ($99/yr)
Save 20%
80 Text-only documents, 0 file uploads
Creator
$29 $24/mo ($288/yr)
Save 20%
240 Text + Images, 25 file uploads/month
Pro
$79 $64/mo ($768/yr)
Save 20%
600 All content types, 75 file uploads, 3 team seats

Credit System: 1 credit = text document | 4 credits = multimodal (text + images) | 6 credits = deck or visual pack

Payment Processing

Merchant of Record

All payments are processed by Lemon Squeezy, our trusted payment partner

Tax Handling

Lemon Squeezy automatically calculates and remits all applicable taxes

Payment Methods

Credit/debit cards, PayPal, and other methods via Lemon Squeezy

Pricing Display

All prices exclude applicable taxes unless stated otherwise

Billing Cycles
Monthly Plans

Billed on the same day each month

Cancel anytime before renewal

Credits refresh monthly (no rollover)

Annual Plans
Save 20%

Billed once per year

Save 20% compared to monthly

Price protection for 12 months

Credit Usage & Management

How Credits Work

1 credit = text-only document

4 credits = multimodal (text + images)

6 credits = deck or visual pack

Credits reset monthly (no rollover)

Credit Features

Unlimited edits - Free forever

Real-time usage tracking

Mix content types flexibly

Alerts at 80% and 100% usage

Plan Changes
Upgrades

Take effect immediately

Prorated charge for current period

Credit limit increases instantly

Access to new features

Downgrades

Take effect at next billing cycle

No refunds for current period

Ensure usage within new limits

Some features may be restricted

Cancellation Policy

Cancellation Process

Cancel anytime from billing portal

Access continues until period ends

Export your data before cancellation

Receive confirmation email

Refund Policy

7-day refund window (monthly plans)

30-day refund window (annual plans)

No partial refunds mid-cycle

See Refund Policy for details

Additional Terms

Price Changes

We may change our prices with 30 days notice. Annual plan subscribers are protected from price increases until their renewal date. You may cancel if you disagree with price changes.

Payment Terms

Payments are due upon invoice generation. Failed payments may result in service suspension after a 7-day grace period. We'll attempt to contact you before any suspension.

Billing Disputes

Merchant of Record: All payments are processed by Lemon Squeezy, our Merchant of Record. They handle billing, refunds, and payment disputes.

Dispute Resolution Process:

Step 1: Contact Lemon Squeezy support first for billing issues, failed charges, or payment disputes

Step 2: If unresolved by Lemon Squeezy, email billing@gixo.ai with your Lemon Squeezy ticket number

Step 3: Disputes must be reported within 60 days of the charge

Important: Lemon Squeezy's Terms of Service and Privacy Policy also apply to all transactions. View them at: lemonsqueezy.com/terms


Billing Support

Zencraft Consultancy Private Ltd.
A/10, Nootan Nagar, First Floor,
Bandra West, Mumbai 400050
Maharashtra, India

Email: billing@gixo.ai
Support: support@gixo.ai

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