Terms of Service
Effective Date: January 20, 2026 | Version 3.1Table of Contents
1. Agreement to Terms
By accessing or using Gixo.ai (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.
These Terms constitute a legally binding agreement between you and Zencraft Consultancy Private Limited ("Company," "we," "us," or "our") concerning your use of the Service.
2. Service Description
Gixo.ai is an AI-powered content operating system that provides:
AI-assisted content generation for text, multimodal (text + images), presentations, and visual packs
Brand voice analysis and application (Brand DNA™)
Document export capabilities (PDF, HTML, Markdown)
Unlimited edits on all generated content
Multi-language support and translation services
Integration with various AI providers for optimal content generation
3. User Accounts
3.1 Account Creation
You must provide accurate and complete information
You must be at least 18 years old
You are responsible for maintaining account security
One person or legal entity may maintain multiple accounts for legitimate business purposes
3.2 Account Security
You are responsible for all activities under your account
You must notify us immediately of any unauthorized use
We support secure authentication via email/password and OAuth providers (Google, Microsoft, Facebook, Twitter, LinkedIn)
You must not share your account credentials
4. Acceptable Use
Violate any laws or regulations
Infringe on intellectual property rights
Generate harmful, offensive, or misleading content
Attempt to bypass plan limits, seat limits, usage controls, or security measures
Interfere with or disrupt the Service
Create content that promotes violence, discrimination, or illegal activities
Use the Service for spam or unsolicited communications
Reverse engineer or attempt to extract source code
5. User Content
5.1 Your Content
You retain ownership of content you create using the Service
You grant us a license to process and display your content within the Service
You are responsible for ensuring you have rights to any content you upload
We may remove content that violates these Terms
5.2 AI-Generated Content
Content generated by AI is provided "as-is" without warranty of accuracy, completeness, or fitness for purpose
You are solely responsible for reviewing, fact-checking, and editing all AI-generated content before publication or use
AI-generated content may contain biases, outdated information, or hallucinated facts that appear plausible but are incorrect
You must comply with applicable laws regarding AI-generated content disclosure and transparency
Liability: We are not liable for any damages, losses, or legal consequences arising from your use or publication of AI-generated content
You are responsible for ensuring AI-generated content does not infringe third-party intellectual property rights
6. Intellectual Property
6.1 Your Content Ownership
Complete Ownership: You retain all intellectual property rights to content you create using the Service
Private by Design: Your content is stored privately and is not accessible to us or other users
No Platform Publishing: Gixo.ai does not provide public galleries, sharing features, or content publishing capabilities
Your Publishing Responsibility: If you publish, distribute, or commercialize generated content elsewhere, you are solely responsible for ensuring it complies with all applicable laws and does not infringe third-party rights
Export Freedom: You can export your content in multiple formats (PDF, HTML, Markdown) and use it however you choose
6.2 Our Platform
The Service itself, including its original content, features, software, user interface, and functionality, is owned by Zencraft Consultancy Private Limited and is protected by international copyright, trademark, and other intellectual property laws. Your license to use the Service does not grant you any ownership rights to the platform.
6.3 Feedback
Any feedback, suggestions, or ideas you provide about the Service (not your generated content) become our property and may be used to improve the platform without compensation to you.
7. Payment Terms
7.1 Billing
Paid plans are billed monthly or annually through Lemon Squeezy, our payment processor
Prices are subject to change with 30 days notice
All fees are exclusive of taxes, which will be added where applicable
7.2 Subscriptions and Product Plans
We offer product-specific subscriptions with multiple tiers. Pricing, included features, and billing intervals are shown at checkout and in the billing portal and may vary by product.
7.3 Seats and Team Access
Each subscription includes a number of seats based on the tier you purchase. Seats are allocated per subscription (per product).
| Tier | Seats Included | Notes |
|---|---|---|
| Starter | 1 | Designed for solo use |
| Professional | 3 | Designed for small teams |
| Business | 10 | Designed for departments and agencies |
| Enterprise | 25+ (custom) | Custom terms and pricing |
For non-Enterprise subscriptions, additional seats may be purchased as an add-on for $15 per seat per month. Add-on charges recur until cancelled and take effect as reflected in your billing portal.
7.4 Usage Capacity
Paid subscriptions include a recurring usage capacity allowance for the applicable product. Capacity resets each billing cycle and does not roll over. Edits and revisions to existing content are unlimited. We may enforce reasonable use controls to prevent abuse, automated scraping, or other unauthorized usage.
7.5 One-Time Purchases
Some offerings may be sold as a one-time purchase (for example, a publishing pass). One-time purchases do not renew automatically. Any included entitlements are delivered as described at checkout and in your account.
7.6 Refunds
See our Refund Policy for details on refund eligibility. Refund windows: 7 days for monthly plans, 30 days for annual plans (subject to eligibility and usage).
8. Termination
8.1 Termination Rights
You may terminate your account at any time through account settings or billing portal
We may terminate or suspend accounts that violate these Terms
Upon termination, your right to use the Service ceases immediately
8.2 Content Retention After Termination
90-Day Access Window: Your content remains accessible for 90 days after cancellation or expiration
Easy Reactivation: Reactivate your account anytime within 90 days with your content and preferences intact
Export: Export your content (PDF, HTML, Markdown) during the 90-day access window
Deletion: After 90 days, content and account data are deleted and cannot be recovered (subject to legal holds and limited backup retention)
Immediate Deletion: Need your data deleted sooner? Email privacy@gixo.ai for immediate deletion (processed within 48 hours)
Billing Records: Payments are processed by Lemon Squeezy (Merchant of Record), which issues invoices and maintains transaction records per its policies. We may retain minimal billing metadata (e.g., transaction IDs, subscription status) for up to 8 years for legal and tax compliance.
Legal Retention: Certain data may be retained longer for legal compliance as required by our Privacy Policy
9. Disclaimers
10. Limitation of Liability
10.5 Force Majeure and Service Dependencies
We are not liable for service interruptions, delays, or failures caused by events beyond our reasonable control, including but not limited to:
Third-Party AI Provider Outages: Interruptions from OpenAI, Anthropic, Google, Microsoft, or other AI service providers
Internet/Network Failures: Internet service provider outages, DNS failures, or network infrastructure issues
Acts of God: Natural disasters, earthquakes, floods, fires, pandemics, or severe weather events
Government Actions: War, terrorism, government restrictions, sanctions, or regulatory changes
Cyberattacks: DDoS attacks, hacking attempts, or other malicious activities beyond our control
Infrastructure Failures: Power outages, data center failures, or cloud provider disruptions
Service Level Commitment: In the event of extended service interruptions exceeding 48 consecutive hours due to third-party AI provider outages, we may, at our sole discretion, provide a pro-rated subscription extension, fee adjustment, or other remedy.
11. Indemnification
You agree to indemnify, defend, and hold harmless Zencraft Consultancy Private Limited, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:
Your Use of AI-Generated Content: Any claims arising from your publication, distribution, or commercial use of AI-generated content
IP Infringement: Claims that AI-generated or user-uploaded content infringes third-party intellectual property rights
Violation of Terms: Your violation of these Terms of Service or any applicable laws
Third-Party Rights: Violation of any third-party rights, including privacy, publicity, or other personal rights
Misuse of Service: Fraudulent, illegal, or unauthorized use of the Service
12. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of Mumbai, Maharashtra.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service.
14. Contact Information
Zencraft Consultancy Private Limited
A/10, Nootan Nagar, First Floor,
Bandra West,
Mumbai 400050
Maharashtra, India
Email: support@gixo.ai
Legal: legal@gixo.ai
By using Gixo.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
© 2025 Zencraft Consultancy Private Limited. All rights reserved.
