Refund Policy
Effective Date: October 5, 2025 | Version 2.0Overview
At Gixo.ai, we want you to be satisfied with our Service. This Refund Policy outlines the circumstances under which refunds may be issued for paid subscriptions.
Refund Eligibility (Paid Subscriptions)
Eligible for Refund
New subscriptions: Within 7 days of first paid charge if less than 10% of credits used
Billing errors: Double charges or incorrect amounts (full refund)
Service outages: Pro-rated credits for extended outages (>24 hours)
Technical issues: Persistent bugs preventing core functionality
Annual plans: Pro-rated refund within 30 days of purchase if less than 15% of credits used
Not Eligible for Refund
Change of mind after the refund window expires
Dissatisfaction with AI-generated content quality or results
Violation of Terms of Service resulting in account termination
Usage exceeding the refund threshold (10% for monthly, 15% for annual)
Forgot to cancel before subscription renewed
Partial refunds for mid-billing cycle cancellations
Refund Process
Step 1: Submit Request
Email support@gixo.ai with:
Account email address
Transaction ID from Lemon Squeezy
Reason for refund request
Supporting documentation if applicable
Step 2: Review
We will review your request within 3 business days and verify eligibility
Step 3: Processing
If approved, refunds are processed through Lemon Squeezy within 5-10 business days
Step 4: Confirmation
You will receive email confirmation once the refund is initiated and credited to your original payment method
Subscription Cancellation
You can cancel your subscription anytime through your account settings or billing portal
Cancellation takes effect at the end of the current billing period
No partial refunds for unused time or credits in the billing period
You retain full access to your plan features until the end of the paid period
Unused credits do not roll over and expire at the end of your billing cycle
Plan-Specific Refund Windows
| Plan | Billing Cycle | Refund Window | Usage Threshold |
|---|---|---|---|
| Mini | Monthly / Annual | 7 days (monthly) / 30 days (annual) | Less than 10% credits used |
| Creator | Monthly / Annual | 7 days (monthly) / 30 days (annual) | Less than 10% credits used (monthly) / Less than 15% credits used (annual) |
| Pro | Monthly / Annual | 7 days (monthly) / 30 days (annual) | Less than 10% credits used |
Special Circumstances
Chargebacks
Contact Us
For refund inquiries or billing support:
Email: support@gixo.ai
Response time: 1-3 business days
