Billing & Subscription Terms

Effective Date: January 1, 2026 | Version 3.0

Product Subscriptions

Gixo.ai offers product-specific subscriptions. You may purchase one or more product subscriptions (e.g., Content + Presentations + Legal). Pricing and included entitlements vary by product and tier and are shown at checkout and in your billing portal.

Included seats, minimum seat counts, and any per-seat pricing vary by product and tier. The current seat quantity, any minimum seat requirement, and any additional-seat charges are shown at checkout, on your invoice, and in your billing portal.

Seat-based plans: Some products are sold on a per-seat basis and may allow additional seats above the included minimum. Any recurring seat-based charges are determined by the applicable product, tier, and billing provider.

Payment Processing

Merchant of Record

Billing depends on your purchase source: direct web purchases are processed by Lemon Squeezy, AWS purchases are billed through AWS Marketplace, Azure purchases are billed through Microsoft commercial marketplace, and Google Cloud purchases are billed through Google Cloud Marketplace

Tax Handling

The billing provider for your purchase handles invoicing, taxes, and marketplace-specific compliance obligations

Payment Methods

Direct purchases use the payment methods offered by Lemon Squeezy. Marketplace purchases use the payment methods supported by AWS Marketplace, Microsoft commercial marketplace, or Google Cloud Marketplace

Pricing Display

All prices exclude applicable taxes unless stated otherwise

Billing Cycles
Monthly Plans

Billed on the same day each month

Cancel anytime before renewal

Usage capacity resets each billing cycle (no rollover)

Annual Plans
Save 20%

Billed once per year

Save 20% compared to monthly

Price protection for 12 months

Usage Capacity & Fair Use

How Capacity Works

Capacity resets each billing cycle (no rollover)

Capacity is allocated per product subscription

We may enforce reasonable use controls to prevent abuse or automated scraping

Included Features

Unlimited edits - Free forever

Real-time usage visibility (where available)

Use product features within your subscription

Usage-related alerts (where available)

Plan Changes
Upgrades

Take effect immediately

Prorated charge for current period

Seats and usage capacity may update immediately

Billing portal reflects updated entitlements

Downgrades

Take effect at next billing cycle

No refunds for current period

Ensure usage within new limits

Some features may be restricted

Cancellation Policy

Cancellation Process

Cancel anytime from billing portal

Access continues until period ends

Export your data before cancellation

Receive confirmation email

Refund Policy

7-day refund window (monthly plans)

30-day refund window (annual plans)

No partial refunds mid-cycle

See Refund Policy for details

Additional Terms

Price Changes

We may change our prices with 30 days notice. Annual plan subscribers are protected from price increases until their renewal date. You may cancel if you disagree with price changes.

Payment Terms

Payments are due upon invoice generation. Failed payments may result in service suspension after a 7-day grace period. We'll attempt to contact you before any suspension.

Billing Disputes

Billing questions must be handled through the provider you purchased from. Gixo supports subscription provisioning and account linking, but the billing authority remains the payment or marketplace provider for that transaction.

Dispute Resolution Process:

Direct web purchases: Contact Lemon Squeezy first for failed charges, refunds, invoice issues, or payment disputes.

AWS Marketplace purchases: Manage billing and disputes through AWS Marketplace or the AWS billing console first. Contact aws-marketplace@gixo.ai if the issue is with activation, entitlement sync, or access after AWS confirms billing is active.

Azure Marketplace purchases: Manage billing and disputes through Microsoft commercial marketplace or Azure Portal first. Contact azure-marketplace@gixo.ai if the issue is with subscription activation, plan sync, or access after Microsoft confirms the purchase.

Google Cloud Marketplace purchases: Manage billing and disputes through Google Cloud Marketplace or your Google Cloud billing console first. Contact gcp-marketplace@gixo.ai if the issue is with entitlement activation, plan sync, or access after Google confirms the purchase.

Escalation: If a direct Lemon Squeezy billing issue remains unresolved, email billing@gixo.ai with your ticket number and transaction details.

Important: The applicable payment or marketplace terms also govern your transaction. Direct purchases are subject to Lemon Squeezy terms, AWS Marketplace purchases are subject to AWS Marketplace terms, Azure Marketplace purchases are subject to Microsoft commercial marketplace terms, and Google Cloud purchases are subject to Google Cloud Marketplace terms.

Billing Support

Zencraft Consultancy Private Ltd.
A/10, Nootan Nagar, First Floor,
Bandra West, Mumbai 400050
Maharashtra, India

Email: billing@gixo.ai
Support: support@gixo.ai

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