Scale / Ops Maturity

Process

0 of 2 answered

Are the highest-volume operating processes documented and repeatable?

Mostly tribal knowledge

Some process notes exist

Core processes are documented and repeatable

Are cross-functional handoffs explicit enough to avoid dropped work?

Handoffs are unclear

Informal handoff habits

Owners, SLAs, and artifacts are explicit

Ownership

0 of 2 answered

Are decision rights clear for recurring operating choices?

Decision rights are unclear

Some role-based clarity

Decision rights and escalation paths are explicit

Do important metrics and workflows have accountable owners?

No explicit owners

Shared or rotating ownership

Clear accountable owners

Metrics

0 of 2 answered

Are operating metrics linked to throughput, quality, cost, and customer impact?

No operating metrics

Activity metrics only

Throughput, quality, cost, and customer impact are visible

Is there a regular review cadence that changes decisions?

No cadence

Reporting cadence with limited decisions

Cadence drives decisions and follow-up

Systems

0 of 2 answered

Do critical workflows have reliable systems of record?

Ad hoc spreadsheets and messages

Mixed systems with manual reconciliation

Reliable systems of record with clear ownership

Are manual workarounds intentionally chosen instead of accidental bottlenecks?

Manual workarounds are unmanaged

Known, but not prioritized

Workarounds are tracked and prioritized by impact

Risk Controls

0 of 2 answered

Are the most likely operating failures covered by explicit control points?

No explicit controls

Some informal controls

Controls exist for the major failure modes

Does the team learn from misses, escalations, and incidents?

No structured learning

Ad hoc retro discussions

Root cause, owner, and follow-up are tracked

Process

Are the highest-volume operating processes documented and repeatable?

Are cross-functional handoffs explicit enough to avoid dropped work?

Ownership

Are decision rights clear for recurring operating choices?

Do important metrics and workflows have accountable owners?

Metrics

Are operating metrics linked to throughput, quality, cost, and customer impact?

Is there a regular review cadence that changes decisions?

Systems

Do critical workflows have reliable systems of record?

Are manual workarounds intentionally chosen instead of accidental bottlenecks?

Risk Controls

Are the most likely operating failures covered by explicit control points?

Does the team learn from misses, escalations, and incidents?

Legal

Billing

Compliance

Company